jedbuz Privacy Policy

1. Information We Collect

When you interact with the jedbuz platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing — we collect certain categories of personal and technical information. The specific data collected depends on the nature of your interaction with the platform.

1.1 Information You Provide Directly

During the account registration and ongoing use of jedbuz, you may be asked to provide the following categories of personal data:

• Identity information: Full legal name, date of birth, gender, and national identification details (e.g., Bangladesh National ID number or passport number) as required for age and identity verification.
• Contact information: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi cities).
• Payment information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank), and card details (Visa, Mastercard) as required to process deposits and withdrawals in BDT.
• Account credentials: Username and an encrypted hash of your password. We never store your password in plain text.
• Communications: Records of any messages sent to our support team via live chat or email, including the content of those messages and associated metadata.

1.2 Information We Collect Automatically

In addition to information you provide, jedbuz automatically collects certain technical data when you access the platform:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, betting history, session duration, click-path data, and feature interactions within the jedbuz platform.
• Transaction data: Deposit and withdrawal amounts, transaction timestamps, payment method used, and transaction status.
• Geolocation data: Approximate geographic location derived from your IP address. We do not collect GPS-level location data unless explicitly authorised by you.

2. How We Use Your Data

jedbuz processes personal data only for defined, legitimate purposes directly related to the operation of the platform and the delivery of services to you. We do not process personal data for any purpose that is incompatible with the original reason for which it was collected.

Purpose	Data Categories Used	Legal Basis
Account registration and management	Identity, contact, credentials	Contractual necessity
Processing deposits and withdrawals	Payment information, transaction data	Contractual necessity
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Fraud detection and prevention	Device data, IP address, usage data	Legitimate interest
Responsible gaming monitoring	Betting history, session data, usage patterns	Legal obligation / legitimate interest
Customer support	Contact information, communications history	Contractual necessity
Platform analytics and improvement	Usage data, device data (anonymised)	Legitimate interest
Promotional communications (opt-in only)	Email address, betting preferences	Consent

Where jedbuz relies on your consent as the legal basis for processing (for example, to send you promotional emails about new games or seasonal offers during Eid or Pohela Boishakh), you retain the right to withdraw that consent at any time by contacting [email protected] or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3. Data Sharing & Third Parties

jedbuz does not sell your personal data. We may share specific categories of data with trusted third-party partners strictly where necessary to deliver platform services or comply with legal obligations. All third-party partners engaged by jedbuz are contractually bound to process your data only for the purposes we specify, maintain appropriate security standards, and comply with applicable data protection law.

3.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction-relevant data (amount, account reference, timestamp) to process your deposits and withdrawals in BDT.
• Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and similar providers may receive anonymised session identifiers to facilitate game delivery, RNG certification, and fair play auditing. These providers do not receive your full identity or payment details.
• Identity verification services: Third-party KYC providers may receive your identity documents and personal details solely for the purpose of verifying your age and identity against official records.
• Fraud prevention partners: Specialist fraud detection services may receive device fingerprint data, IP address information, and transaction patterns to help identify and prevent fraudulent activity across the platform.
• Analytics providers: Anonymised and aggregated platform usage data may be shared with analytics services to support platform performance monitoring and user experience improvement. No personally identifiable information is included in these data transfers.

3.2 Legal Disclosure

jedbuz may disclose personal data to law enforcement agencies, financial intelligence authorities, or regulatory bodies where we are legally compelled to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or harm to other individuals. Such disclosures are made on a strictly case-by-case basis and only to the extent required by applicable law.

4. Cookies & Tracking Technologies

jedbuz uses cookies and similar technologies (such as local storage objects and session tokens) to operate the platform, remember your preferences, maintain your login session, and monitor responsible gaming indicators. The following categories of cookies are in use on the jedbuz platform:

4.1 Strictly Necessary Cookies

These cookies are essential for the jedbuz platform to function correctly. They manage your authenticated session, preserve your language and currency settings, and maintain the integrity of your active gaming session. These cookies cannot be disabled without impairing your ability to use the platform, and no consent is required for their use as they are technically necessary.

4.2 Functional Cookies

Functional cookies remember choices you make — such as your preferred deposit method or display settings — so you do not need to reconfigure them on each visit. These cookies do not track your activity outside the jedbuz platform and contain no personally identifiable information beyond an anonymised session identifier.

4.3 Analytics Cookies

We use analytics cookies to understand how players navigate the jedbuz platform — which sections receive the most engagement, where users encounter friction, and how session patterns vary across device types. This data is collected in anonymised and aggregated form and is used exclusively to improve platform design, performance, and user experience. We do not use analytics data to build individual behavioural profiles for commercial purposes.

4.4 Responsible Gaming Cookies

A specific category of session-monitoring cookies is used to support our responsible gaming obligations. These track session duration and flag accounts that may be approaching user-set time or deposit limits. They are operational cookies and are necessary for the functioning of our player protection tools.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing core platform features. For more information on managing cookies in your browser, refer to your browser's help documentation.

5. Data Security Measures

The security of your personal data is a top operational priority at jedbuz. We have implemented a layered security framework combining technical, administrative, and physical controls to safeguard your information against unauthorised access, disclosure, alteration, and destruction.

• Transport security: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher with 256-bit AES encryption.
• Data at rest: Sensitive personal data stored on our servers — including payment credentials and identity document copies — is encrypted at rest using industry-standard encryption algorithms.
• Access control: Access to systems holding personal data is restricted to authorised jedbuz staff and contractors on a strict need-to-know basis. Multi-factor authentication is enforced for all privileged access accounts.
• Security audits: Our infrastructure undergoes regular internal and third-party security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: jedbuz maintains a documented data breach response plan. In the event of a confirmed breach affecting player data, we will notify affected individuals and relevant authorities as required by applicable law, within the timeframe prescribed by that law.

6. Data Retention Policy

jedbuz retains personal data for no longer than is necessary to fulfil the specific purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data: Personal data associated with an active jedbuz account is retained for the full duration of the account relationship and for a period of up to five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data including deposit and withdrawal history is retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping best practices.
• KYC documentation: Identity verification documents submitted as part of the KYC process are retained for the period required by applicable AML obligations, typically five (5) years from the date of submission or from account closure, whichever is later.
• Support communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction to allow for dispute resolution and quality assurance purposes.
• Marketing data: Where you have provided consent for promotional communications, your marketing preferences and associated contact data are retained until you withdraw consent or for up to two (2) years of inactivity, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a jedbuz player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our data protection team at [email protected] with your registered email address and a clear description of your request. We will respond within a reasonable timeframe and in any case within 30 days of receiving your request.

• Right of access: You may request a copy of the personal data jedbuz holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account details directly through your jedbuz account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. Note that we may be required to retain certain data to meet legal obligations even following a deletion request.
• Right to restrict processing: You may request that we temporarily halt the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may have compelling reasons to continue in certain cases.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Changes to This Policy

jedbuz reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by sending a notice to the email address on file or by displaying a prominent update banner on the jedbuz platform.

The date of the most recent revision is displayed at the top of this document. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal information. Your continued use of the jedbuz platform following any update to this Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact us at [email protected]. We are committed to resolving all privacy-related enquiries promptly and transparently.