Play Smart. Stay in Control.

1. 18+ Age Restriction Policy

jedbuz operates an absolute minimum age policy. No person under the age of 18 is permitted to open an account, deposit funds, place bets, or participate in any real-money gaming activity on our platform. This policy applies to all players across Bangladesh, regardless of any regional variance in local law — our platform standard is 18 years minimum, without exception.

As part of our Know Your Customer (KYC) process, every new registration requires submission of a valid government-issued identity document — such as a Bangladesh National ID card or passport — confirming the player's date of birth. Accounts that cannot confirm the player is aged 18 or above will be suspended pending verification, and any winnings accumulated during an unverified period may be withheld.

We also strongly recommend that parents and guardians in Bangladesh use third-party parental control tools to restrict access to gambling websites on devices used by minors. If you suspect that a minor has accessed a jedbuz account, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

2. Recognising Problem Gambling

Gambling is an entertaining pastime for the vast majority of jedbuz players. However, for a minority of individuals, gambling can develop into a compulsive behaviour that causes financial, emotional, and social harm. Recognising the early warning signs is the first and most important step toward getting back in control.

Problem gambling does not always look the same for every person. It can develop gradually over time and may not be immediately obvious to the person experiencing it. The following self-assessment questions are a helpful starting point. If you find yourself answering "yes" to several of these, we encourage you to reach out to our support team or one of the professional organisations listed in the support section below.

3. Player Protection Tools

jedbuz provides a comprehensive suite of player protection tools that can be activated at any time — either by the player directly through their account settings, or by contacting our support team. All protective measures that restrict gambling activity take effect immediately upon activation. Measures that increase limits or lift restrictions are subject to mandatory cooling-off periods to prevent impulsive decisions.

The following tools are available to all registered jedbuz players at no cost and with no negative consequence for their account standing. Using these tools is encouraged and reflects responsible, mature gaming behaviour.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive protective measure available on the jedbuz platform. It is designed for players who feel that they need a complete and enforced break from all gambling activity — not just a voluntary limit, but a binding restriction that prevents all access to real-money games and betting markets.

4.1 How to Request Self-Exclusion

You can request self-exclusion at any time by contacting the jedbuz responsible gaming support team at [email protected]. Please include your registered email address and clearly state the duration of self-exclusion you are requesting. Our team will process your request within 24 hours and confirm activation by email.

4.2 Self-Exclusion Duration Options

• 30-day exclusion: A one-month cooling-off period. Suitable for players who want a short break to reassess their gaming habits.
• 90-day exclusion: A three-month break that provides significant time to address any underlying concerns with the support of a counsellor or support network.
• 6-month exclusion: A half-year exclusion offering substantial time to develop healthier habits and financial recovery plans.
• 12-month exclusion: A full-year exclusion for players experiencing serious difficulties with gambling control.
• Permanent exclusion: A permanent closure of your jedbuz account. This option is irreversible. Any remaining balance at the time of permanent exclusion will be refunded in full to your registered payment method.

4.3 What Happens During Self-Exclusion

Once self-exclusion is activated on your jedbuz account, the following restrictions apply immediately and without exception:

• All access to real-money casino games, live dealer tables, slot machines, sports betting, and crash games is suspended.
• All promotional emails, bonus offers, and marketing communications from jedbuz are suppressed for the duration of the exclusion.
• Account login is disabled. You will not be able to access your account balance or transaction history during the exclusion period.
• Any pending bonus offers or active promotions are forfeited.
• Attempts to create a new account during an active self-exclusion period will be detected and rejected during the KYC verification process.

5. Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your jedbuz gaming activity within affordable boundaries. Deposit limits work by capping the total amount of money that can be transferred into your jedbuz account within a defined rolling period, regardless of the payment method used — whether via bKash, Nagad, Rocket, Upay, or bank transfer.

When you set a deposit limit, you are making a proactive decision to treat gambling as entertainment with a fixed budget — just as you would budget for any other leisure activity. jedbuz encourages all players to review their deposit limits regularly, particularly after any significant change in personal financial circumstances.

• Daily deposit limit: The maximum total amount you can deposit within any 24-hour rolling period, calculated from the time you first deposit each day.
• Weekly deposit limit: The maximum total amount depositable within any 7-day rolling period. Useful for players who prefer a wider planning horizon.
• Monthly deposit limit: A 30-day rolling cap — the most common choice for players who receive income on a monthly cycle and want to ensure gambling costs remain a fixed, predictable portion of their budget.

Reducing your deposit limit takes effect immediately. Increasing your limit requires a mandatory 7-day waiting period before the higher limit becomes active — this cooling-off window is designed to protect against impulsive decisions made during or immediately after a losing session.

6. Time-Out & Cooling-Off Features

Sometimes a player does not need a full self-exclusion — they simply need a short, enforced break to reset. The jedbuz time-out feature allows any player to temporarily suspend their account for a defined short period without permanently closing it.

Time-out periods available on jedbuz are: 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a time-out, the same restrictions that apply during self-exclusion are in effect — no gaming access, no deposits, and no promotional communications. Unlike self-exclusion, a time-out period will automatically end at its scheduled expiry time, restoring normal account access.

In addition to account-level time-outs, the platform offers session-level controls including:

• Automatic log-out: Set a maximum continuous session duration of 30 minutes, 1 hour, 2 hours, or 4 hours. When the limit is reached, you are logged out and a brief summary of your session activity is displayed.
• Break reminders: Pop-up notifications appear at player-defined intervals reminding you of how long you have been playing and suggesting a break.
• Pre-session intention setting: Before beginning a session, you can optionally declare an intended session budget and duration. The platform will notify you when either threshold is approaching.

7. Getting Help & Support

If you feel that gambling is becoming a problem in your life — financially, emotionally, or socially — we urge you to take action today. The jedbuz support team is available around the clock to provide confidential assistance, activate protective tools on your account, or simply listen without judgement.

Beyond our internal team, we encourage players in Bangladesh who are experiencing gambling-related difficulties to seek support from qualified mental health and addiction counselling professionals in their local area. Organisations providing addiction counselling services operate in Dhaka, Chittagong, Sylhet, Khulna, and other major cities across Bangladesh. Your general practitioner (GP) or local health centre can also provide a referral to appropriate support services.

For players concerned about a family member's gambling behaviour, we recommend speaking with a counsellor who specialises in behavioural addiction. Many such professionals offer services in Dhaka and other divisional cities. jedbuz can assist family members in Bangladesh who have reason to believe a minor or vulnerable adult is using the platform — please contact us directly and we will investigate promptly.

8. Safer Gambling Tips

The following practical guidelines are designed to help every jedbuz player maintain a healthy relationship with gambling over the long term. These are not restrictions — they are habits adopted by the most experienced and disciplined recreational players around the world.

• Set a budget before you start. Decide in advance how much you are willing to spend in a single session, and treat that amount as the cost of entertainment — not as an investment you expect to recover.
• Never chase losses. Losing sessions are a normal part of gambling. Attempting to recover losses by playing longer or depositing more is one of the most common paths to financial harm. If you have reached your session budget, stop.
• Gamble with discretionary income only. Only ever use money that you can genuinely afford to lose without impacting your essential living expenses — rent, food, utilities, and family needs always come first.
• Balance gambling with other activities. If gambling is your primary or sole leisure activity, consider building other hobbies and social activities into your routine. A balanced lifestyle reduces the risk of gambling becoming problematic.
• Take regular breaks. Step away from the screen at regular intervals — at least once every hour. Use jedbuz's built-in session reminders to prompt you.
• Do not gamble under the influence. Alcohol, medication, and emotional distress significantly impair judgement and risk assessment. Avoid gambling when your decision-making capacity is reduced.
• Keep gambling private — not secret. There is a difference between enjoying a private hobby and hiding it from loved ones out of shame or fear. If you feel the need to conceal your gambling activity, that is worth reflecting on.
• Use the tools available to you. jedbuz's deposit limits, session controls, and self-exclusion features exist precisely for moments when you want extra support in staying in control. Using them is not a sign of weakness — it is smart, responsible play.